TERMS OF SERVICE

Last updated 18.3.2026

These Terms of Service (“Terms”) govern your access to and use of our website, mobile application (“App”), and any related services (collectively, the “Service”), provided by ContentCrew Oy (“we”, “us”, “our”). By registering, accessing or using the Service in any manner, you agree to be bound by these Terms. If you do not agree, you may not access or use the Service.

ContentCrew Oy (Business ID: 33561106-3) is a Finnish company developing a SaaS platform for collaborative content creation. Contact: info@contentcrew.com, Address: Mikonkatu 25, 00100 Helsinki, Finland.

1. User Types and Role Definitions

There are two distinct user types on the Service:

(a) Crew Leads (Clients)

Businesses or individual content creators who subscribe to a paid plan, establish a “Crew,” invite and manage members (“Crew Members”), coordinate content ideation, production and management, upload or assign tasks, approve or publish content, and hold responsibility for billing, approvals and royalties (if applicable).

(b) Crew Members (Contributors)

Individuals invited by a Crew Lead to join a specific Crew, who contribute ideas, create drafts or content, collaborate with other members and the Crew Lead, and upload content to the Service. Crew Members typically access the Service at no charge (unless otherwise specified) and work under the direction of their Crew Lead.

Your registration must reflect which role you assume and you must use the Service only in the capacity you registered for.

2. Eligibility and Account Registration

• You must be at least 13 years old (or such greater age as required by applicable local law) to use the Service. If you are under 18 (or under the age of majority where you live), you may only use the Service with the involvement of a parent or legal guardian who accepts these Terms on your behalf.
  
  
• If you are registering on behalf of an entity (company, organisation), you represent that you have the authority to bind that entity to these Terms and that you accept these Terms on the entity’s behalf.
  
  
• You warrant that the information you provide during registration is truthful, accurate, current and complete. You must update your information if it changes.
  
  

3. Your Account Responsibilities

• You are responsible for maintaining the confidentiality of your login credentials and account. You agree to notify us immediately at info@contentcrew.com of any unauthorized use of your account or other breach of security.
  
  
• You are solely responsible for all activity that occurs under your account, whether you authorised it or not. We may suspend or terminate accounts for any suspected unauthorised use.
  
  
• You may not share your password or account with others unless explicitly permitted in your plan.
  
  

4. Subscription, Payments & Free Trial (for Crew Leads)

(a) Plans & Pricing

We offer subscription plans for Crew Leads, as described on our website. Prices are displayed in euros (€) and include applicable taxes unless otherwise indicated.

(b) Billing & Renewal

When you subscribe, your payment method will be charged at start date and at each renewal period (monthly or annually) unless you cancel ahead of the renewal date.

(c) Free Trial

If a free trial is offered, you must cancel before the trial end date to avoid conversion to a paid subscription.

(d) Cancellation & Refunds

You may cancel your subscription at any time via the account settings or by contacting us. Cancellation takes effect at the end of the current billing period. Unless required by law, no pro-rated refund is available for partial months.

(e) Late Payment / Non-Payment

If your payment method cannot be charged, we may suspend or terminate your access, including your Crew and associated data, after notice to you.

(f) Price Changes

We may change pricing or billing terms for a subsequent renewal period. For material changes, we will provide notice (via email or in-app) at least 30 days before the change takes effect.

5. Use of the Service — Acceptable Use

You agree to use the Service only in compliance with these Terms and applicable law. You must not:

• Use the Service for any unlawful purpose or in violation of any applicable regulation;
  
  
• Upload, share or transmit User Content that infringes any third-party rights (including copyright, trademark, privacy, publicity);
  
  
• Impersonate any person or entity, or falsely state or misrepresent your affiliation;
  
  
• Attempt to gain unauthorised access to the Service, other accounts, or computer networks;
  
  
• Use the Service to spam, solicit commercial activities (unless authorised under your plan), or send unsolicited communications;
  
  
• Reverse-engineer, decompile, disassemble or otherwise attempt to extract source code or underlying structure of the Service;
  
  
• Interfere with or disrupt provision of the Service (e.g., overload servers, perform denial-of-service attacks);
  
  
• Use any automated means (bots, scraping) to access or collect data from the Service without our explicit consent.
  
  

We reserve the right to remove or block content and suspend accounts that violate this acceptable-use policy without liability to you.

6. User-Generated Content (UGC)

(a) Ownership

You retain ownership of all intellectual property rights in your User Content (text, images, video, audio, ideas, drafts) you upload. We do not claim ownership of your User Content.

(b) Licence to ContentCrew

By uploading User Content to the Service you grant ContentCrew a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, distribute, display, host and perform your User Content solely to: (i) provide and improve the Service, (ii) enable collaboration within Crews, and (iii) backup and archival purposes. This licence ends when your account is closed, except for backups or data retained for compliance. [Note: This is more limited than a “perpetual for any purpose” licence.]

(c) Licence within a Crew

When you upload User Content to a particular Crew (either as a Lead or Contributor), you grant the Crew Lead and other authorised Crew Members the right to view, comment, share (within the Crew), edit (if you choose) or approve that content as part of the collaboration. You may optionally grant further usage by the Crew Lead (e.g., publishing outside the platform) under separate agreement.

(d) Contributor Specific Rights

If you are a Contributor (Crew Member), you agree that your uploaded content may be used by the Crew Lead for the campaign/work-for-hire purpose you accepted when joining the Crew (e.g., publish, promote, re-use). The scope of that use will be defined by the Crew Lead (and may be subject to an additional agreement).

(e) Prohibited Content

You must not upload any User Content that:

• is unlawful, infringing, defamatory, obscene, hateful, threatening or harassing;
  
  
• contains malicious code or viruses;
  
  
• violates any third party rights;
  
  
• depicts illegal behaviour;
  
  
• impersonates another person or organisation.
  
  

(f) Monitoring & Enforcement

We do not pre-screen all content manually and are not responsible for all user activity. However, we reserve the right to remove, disable or refuse to host any content that violates these Terms or that we believe may cause liability.

7. Intellectual Property and Our Rights

The Service and all intellectual property rights (software, website layout, logos, trademarks, designs, database rights, trade secrets) not owned by users are owned by or licensed to ContentCrew. You may not copy, modify, distribute, display, create derivative works or commercially use our materials without our prior written permission.

8. Integrations, Third-Party Services & Data

The Service may integrate with third-party services (e.g., social networks, analytics, AI-tools, SDKs) or allow you to interact with third-party platforms. Your use of such integrations is subject to the third-party’s terms and privacy policies. We are not responsible for their operations or data-handling practices. Some features may require sharing your data with third-parties.

9. Data Protection & Privacy

Your use of the Service is governed by our Privacy Policy which explains how we collect, store, process and share personal data. By using the Service you agree to the terms of that policy. We may also collect anonymised, aggregated usage data to analyse and improve the Service.

10. Service Availability, Modifications & Discontinuation

We strive to provide reliable, secure access to the Service but do not guarantee uninterrupted or error-free operation. We may modify, update, suspend or discontinue the Service (or any part thereof) at any time, with or without notice. Maintenance, upgrades, or technical issues may result in temporary unavailability. We are not liable for any downtime or loss of data resulting from such actions.

11. Account Suspension & Termination

(a) Termination by You

You may terminate your account at any time through the account settings or by contacting us at info@contentcrew.com. For paid Crew Leads, termination takes effect at the end of the paid period unless otherwise agreed.

(b) Termination by Us

We may suspend or terminate your account immediately if you breach these Terms or any applicable law, or if we believe your use poses a risk to the Service or others.

(c) Effect of Termination

Upon termination:

• Your right to use the Service ends immediately;
  
  
• Crew Leads: Your Crew may be terminated or transferred; you may lose access to data unless you export it in advance;
  
  
• Contributors: Your access to any Crew ends; your uploaded content may still be held per Crew Lead’s decisions and our retention policy;
  
  
• We may retain backups or anonymised data for compliance or archival purposes.
  Sections that by their nature survive termination (licences, indemnity, limitation of liability) remain in effect.
  
  

12. Feedback

If you submit feedback, suggestions or ideas (“Feedback”) about the Service, you grant us a non-exclusive, worldwide, royalty-free, sublicensable licence to use, adapt, modify and incorporate that Feedback into the Service without obligation to you.

13. Indemnification

You agree to defend, indemnify and hold harmless ContentCrew, its affiliates, officers, directors, employees and partners from and against any claims, liabilities, damages, costs or expenses (including reasonable legal fees) arising from your:

• Violation of these Terms;
  
  
• Misuse of the Service;
  
  
• Upload or transmission of infringing or unlawful User Content;
  
  
• Violation of third-party rights.
  
  

14. Limitation of Liability

To the maximum extent permitted by law:

• In no event will ContentCrew, its affiliates, officers or employees be liable for any indirect, incidental, special, punitive or consequential damages (including loss of profits, data, business interruption or goodwill) arising out of or in connection with your use of or inability to use the Service, even if advised of the possibility of such damages.
  
  
• Our total aggregate liability to you for any claim arising from or relating to the Service will not exceed the amount you paid to us in the twelve (12) months prior to the claim (or €100 if you did not pay). Some jurisdictions do not allow exclusion or limitation of certain liabilities; in such cases our liability will be limited to the minimum permitted by law.
  
  

15. Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or relating to them shall be governed by and construed in accordance with the laws of Finland, without regard to conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the District Court of Helsinki, Finland. If you are a consumer (i.e., individual using the Service for personal, non-commercial use), you may have additional rights under local law which we do not waive.

16. Changes to These Terms

We may update or replace these Terms from time to time. When we do:

• We will post the new version on the Service and update the “Last updated” date;
  
  
• If we make material changes (e.g., pricing, rights you grant, liability), we will give you at least 14 days’ notice (via email or in-app) before they take effect;
  
  
• Your continued use of the Service after the changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the changes you must stop using the Service and close your account.
  
  

17. General Provisions

• Entire Agreement. These Terms, together with the Privacy Policy and any other terms explicitly referenced herein, constitute the entire agreement between you and us regarding the Service and supersede all prior or contemporaneous communications or proposals (oral or written).
  
  
• Severability. If any provision of these Terms is found invalid or unenforceable, that provision will be deemed deleted and the remaining provisions will continue in full force and effect.
  
  
• Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations at any time.
  
  
• Waiver. Our failure to enforce any provision of these Terms or to act with respect to a breach does not waive our right to enforce that provision later.
  
  
• Notices. We may provide notices to you by email, in-app notification or by posting on our website. You consent to receiving notices electronically and agree that such electronic notices satisfy any legal requirement for written communication.

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